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DITA Map Zendesk Publishing

Oxygen XML Author includes a built-in transformation scenario that provides the ability to publish DITA topics to XHTML output and upload them directly as articles to the Zendesk Help Center.

Attention: This feature is only available in the Enterprise edition of Oxygen XML Author.
To run the transformation, follow these steps:
  1. Start Oxygen XML Author and open a DITA map in the DITA Maps Manager view.
  2. Click the Configure Transformation Scenario(s) button.
  3. Create a new DITA-OT transformation scenario and choose the Zendesk Help Center transformation type.
  4. Go to Parameters tab and set the following parameters:
    Host
    The URL reference to the Zendesk Help Center (for example, https://your-domain.zendesk.com).
    Username
    The username (e-mail address) for the account used to upload the content.
    API Token
    An API token, generated in the Zendesk admin pages, necessary for authentication to the server: https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token-.
    Article category
    The name of the category where the articles are uploaded. The category needs to be created in the Zendesk admin pages: https://support.zendesk.com/hc/en-us/articles/218222877-Organizing-knowledge-base-content-in-categories-and-sections#topic_hjs_tl4_kk.
    Article section
    The name of the section (inside the parent category) where articles are uploaded. The section needs to be created in the Zendesk admin pages: https://support.zendesk.com/hc/en-us/articles/218222877-Organizing-knowledge-base-content-in-categories-and-sections#topic_ysj_wtt_zz.
    Note: When publishing to a subsection, a path of section names separated by '///' can be passed (for example: Main section///Subsection 1///Subsection 1.1).
    Create article draft
    This setting controls whether the articles should be published (if the value is false) or saved as drafts (if the value is true). The default value is false.
    Permission group name
    The name of the Zendesk permission group that controls who edits and publishes articles: https://support.zendesk.com/hc/en-us/articles/203661966-Creating-managing-and-using-groups.
  5. Save the changes and run the transformation.
Important:
There may be cases when the publishing breaks, presenting an error related to HTTPS certificates, similar to this one:
Error: org.zendesk.client.v2.ZendeskException: java.net.ConnectException: PKIX path building failed: 
sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path 
to requested target
This usually occurs if an HTTPS proxy server is installed in your company's network. In this case, if running on Windows, you can edit the transformation scenario you are using to publish DITA to Zendesk and in the Advanced tab, go to the JVM Arguments field and set this value: 
-Djavax.net.ssl.trustStoreType=Windows-ROOT -Djavax.net.ssl.trustStore=C:\\Windows\\win.ini

Resources

For more information about publishing content to the Zendesk Help Center, watch the following video demonstration: