Edit online

Troubleshooting SharePoint Online Connections

Allowed SharePoint Online Sites

SharePoint Online sites supported by Oxygen XML Author Eclipse plugin have the following syntax:
  • https://tenant.SharePoint.com
  • https://tenant.SharePoint.com/sites/siteName
  • https://tenant.SharePoint.com/sites/siteName/subsiteName1/..../subsiteNameK
  • https://tenant.SharePoint.com/teams/siteName
  • https://tenant.SharePoint.com/teams/siteName/subsiteName1/..../subsiteNameK

Authentication Workflow Problems

Once you configure the SharePoint Online Connection and use the Log in with Microsoft account action, the action will open the default browser for authentication. If this is the fist time you access this SharePoint site, you will have to Grant Permissions to Oxygen XML Author Eclipse plugin.

If the authentication is successful, the browser should display the Authentication complete page:

Attention: If you cannot get past the This page isn't working response while using Google Chrome, try using a different browser.

Once you go back to Oxygen XML Author Eclipse plugin, in the SharePoint Browser you should see your username details and be able to browse the repository.

Grant Permissions to Oxygen XML Author Eclipse plugin

When you first Log in and access your SharePoint server, you may need to grant SharePoint Enterprise Application permissions for the Oxygen XML Author Eclipse plugin application to:
  • View your basic profile.
  • Maintain access to data you have given access to.
  • Edit or delete items in all site collections.

The Permissions requested form will appear when you first authenticate to your SharePoint server from Oxygen XML Author Eclipse plugin.

If you have administrative privileges, you are able to grant permissions directly from the form:

Figure 1. Permissions Requested Form

If you do not have admin rights to give Oxygen XML Author Eclipse plugin permissions to access the SharePoint server, the Permissions requested form will suggest that you contact the administrator for your SharePoint account so that they can grant the permissions.



The SharePoint global administrator should log in to https://portal.azure.com/, navigate to Manage Azure Active Directory > Enterprise applications, and approve the request under the Admin consent requests category.



The administrator can also check the User settings category and configure the Users can request admin consent to apps they are unable to consent to options and policies.

More consent settings can be configured by the admin under the User consent settings category.