Dashboard Page
When you log in to the administration interface, you are directed to the Dashboard page (if it is your first time logging in, a dialog box is displayed with information about your subscription). This page is especially helpful for those who integrate the Feedback commenting component in multiple websites. It aggregates basic information about all of your existing sites.
The Dashboard contains the following panes (depending on your user role):
- Get Started
- The Get Started pane includes buttons that trigger actions for
the most popular tasks, particularly for users who are getting started. Once a task is
complete, it is marked as done (with blue outlines). The actions available are:
- Setup organization profile - This action opens the Organization Profile page where you can manage information about your organization.
- Invite members - This action opens the Members page where you can view all the members attached to the organization, invite new members, and associate user roles.
- Create first site - This action initiates the process of creating a new site configuration.
- Sites
-
The Sites pane displays all the existing sites along with information about user comments, AI threads, site ownership, and members. The sites with pending comments are listed first, and then the rest are sorted alphabetically. For users with a role of organization Owner, Admin, or Moderator, it displays all the activity for all the sites attached to the organization. For users with a role of organization Member, it displays activity for sites that the user is assigned as site Owner, Admin, or Moderator.
The following features are available in this pane to help you filter the information or navigate to a certain page:- Manage Sites - If you click the Sites title in the top-left corner of the pane or if you click the Manage sites link in the top-right corner of the pane, you will be directed to the Sites page where all your sites are displayed in a tile format.
- Add Site - You can click the Add site link in the top-right corner or the pane to create a new site configuration.
- Go To Site - If you click the name of a site, it will open the Site Dashboard for that particular site.
- Moderate Comments - The number of
Pending (not shown if the Comments Moderation option is set to
None), Open,
Resolved, and Reopened comments
that were posted by users are displayed for each site. You can click the icon or
number to open the Comments page with the comments automatically
filtered based on the status you click.Note:The number of Open, Reopened, and Resolved comments do not include replies (only first-level comments).
- AI Threads - The number of AI threads that have been initiated by users are displayed for each site. You can click on the number to navigate to the AI Threads page where you can view and filter messages that users have sent to the AI Assistant on the particular site.
- Site Owner - The avatar of the Owner of each site is displayed. You can hover over the circular avatar to see the name of the owner.
- Community Members - The number of community members is displayed in a blue box on the far right for each site. Clicking the blue box will open the Community page where you can see all the members of the site management team and any other user who has posted a comment for the particular site.
- Show More - By default, five sites are shown, but you can click the Show more link at the bottom of the pane to show the rest of the sites.
-
Notice:Sites that do not have any page views detected in the output have a warning icon (
)
displayed under the site avatar/name. No page views usually means that the
site/version has not been installed so these warnings are meant to offer
troubleshooting hints. - Activity Stream
-
The Activity Stream displays the activity for all sites, including information about the person who made the change and details about each activity. For users with a role of organization Owner, Admin, or Moderator, it displays all the activity for all the sites attached to the organization. For users with a role of organization Member, it displays activity for sites that the user is assigned as site Owner, Admin, or Moderator.
Each activity box includes the name and avatar of the commenter, a link to the actual topic in the published output where the comment resides, the version of the site (clicking the version opens the Comments page with the comments automatically filtered based on the version), and the avatar for the site.
- My Subscription
- This pane is available for users with a role of organization Owner or Billing Manager. It displays information about your current subscription, including the expiration date and the percentage of used and estimated Page Views for the current period. You can click the Manage subscription link to open the Subscription Plans page where you can see more details and make changes to your subscription.
- Page Views
- This pane displays the number of page views for all the organization's sites that you are assigned as the organization Owner or Admin. You can click the Page views title or the Usage statistics link in the top-right corner to open the Usage Statistics page where you can see the number of Page Views and comments added for all of your sites.
- Comments
- This pane displays the number of comments added in all the organization's sites that you are assigned as the organization Owner or Admin. You can click the Comments title or Usage statistics link in the top-right corner to open the Usage Statistics page where you can see the number of page views and comments added for all of your sites.
- AI Assistant Threads
- This pane displays the number of AI Assistant Threads that were initiated by users in all the organization's sites that you are assigned as the organization Owner or Admin. You can click the AI Assistant Threads title or the Usage statistics link in the top-right corner to open the Usage Statistics page where you can view and filter statistical data regarding the AI threads for all of your sites.
- AI Assistant Users
- This pane displays the number of users who initiated a session with the AI Assistant Chatbot in all the organization's sites that you are assigned as the organization Owner or Admin. You can click the AI Assistant Users title or the Usage statistics link in the top-right corner to open the Usage Statistics page where you can view and filter statistical data regarding the AI sessions for all of your sites.
- AI Assistant Summaries
- This pane displays the number of AI Assistant Search Summaries that were initiated by users in all the organization's sites that you are assigned as the organization Owner or Admin. You can click the AI Assistant Summaries title or the Usage statistics link in the top-right corner to open the Usage Statistics page where you can view and filter statistical data regarding the AI search summaries for all of your sites.