Technical Issues
This topic contains information about error messages, possible known issues, and other things that you might want to be aware of regarding Oxygen Content Fusion.
An Error Icon Appears in the Top-Left Corner of the Tasks Manager View
If an error exception is detected, a warning icon (
) will
be displayed at the top-left corner of the Content Fusion Tasks
Manager view. Clicking the icon will display details about the particular
exception in the Results panel at the bottom of Oxygen XML
Editor/Author. If you need to report a problem to the Oxygen technical
support team, right-click the entry in the Results panel and select
Report problem. This opens a dialog box that allows you to select
and configure information that will be sent to the technical support team.
Connection to the Server Cannot Be Established
If this message is displayed at the top of the Content Fusion Tasks Manager view, it means that there was a problem connecting to the server and more details should be displayed in the Results panel at the bottom of Oxygen XML Editor/Author. To report this problem to the Oxygen technical support team, right-click the entry in the Results panel and select Report problem. This opens a dialog box that allows you to select and configure information that will be sent to the technical support team.
Connection to the Server Cannot Be Established (Your Account No Longer Exists on the Oxygen Content Fusion Server)
If this message is displayed at the top of the Content Fusion Tasks Manager view after you try to upload a task, it means that there is a problem with your user account (for example, if you chose to delete your account in the Profile page). To solve this, click Connect to open the Oxygen Content Fusion interface in your most recently used browser, then click on SIGN UP and follow the instructions to re-create your account. After verifying your email address, don't forget to click the Authorize button in the Oxygen Content Fusion interface.
Connection to the Server Cannot Be Established (There was a Problem Establishing the Secure HTTPS Connection)
If this message is displayed at the top of the Content Fusion Tasks Manager view when you try to connect to the server, it means that there is a problem with the HTTPS certificate configuration of the server. You should contact your system administrator to solve this issue. To work around this problem, in Oxygen XML Editor/Author, go to and enable the Automatically accept a security certificate, even if invalid option.
Uploading a Review Task Takes Too Long
When uploading a review task that contains DITA files, along with the files explicitly selected for review, the task also contains the DITA map and all the files referenced from it (directly or indirectly). For large projects, this set of files is also large and can take a long time to upload.
To improve the loading time, go to and enable the Upload only resources that are directly referenced in the files to be reviewed. option.
When this option is enabled, only resources such as other topics and images that are directly referenced from the files to review are uploaded. This may lead to a smaller set of files, but there are some limitations:
- References that use the
@conkeyrefattribute are not uploaded. - References that use the
<xref>element will be uploaded and reviewers can open them. However, images and other references in these files will not be uploaded. - If the set of files to be reviewed is large, the upload will still take a long time.
Review Task Details Not Available
If you see this message in the Oxygen Content Fusion interface when clicking on the name of a task, it means that the task has been deleted from the server by the Content Author.
Oxygen XML Editor/Author Needs More Memory to Upload the Task
If uploading a task fails and the error message suggests that a possible cause may be that Oxygen XML Editor/Author needs more memory to upload the task, see How to Increase the Amount of Available Memory.
Get Changes Warning: The following resource was not created
When merging changes, if this message appears in the Results panel at the bottom of Oxygen XML Editor/Author, it means that a new external resource was detected in the list of changed files. You can try to create it manually with the content displayed in the Get Changes dialog box.
Get Changes Warning: The original folder of the uploaded files cannot be found
When merging changes, if this message appears, it means that the original file(s) could not be found in the location where they were at the time the task was uploaded to the Content Fusion server. If you know the new location of the folder where the original file(s) now reside, click Choose directory and select that folder (in this case, the merge tool will perform a three-way comparison between the original file(s), your changes after the task was uploaded, and the incoming changes). You can also choose an empty folder and the incoming files will be saved to that folder (in this case, the merge tool will only offer the option of accepting the incoming changes without any comparison).
Reviewers see Variable Key References Expanded as an Unexpected Value
Since the Oxygen XML Web Author editor that the Reviewers use to proofread and make changes to uploaded files is a lightweight version of Oxygen XML Editor/Author, it does not have all of the features that the Content Author has access to. For example, in Oxygen XML Editor/Author, the Content Author can select which value they want to see expanded for defined variable key references. In the Oxygen XML Web Author editor, the Reviewers will only see the first value that is detected.
Reviewers See Missing Images and Links Pointing to Missing Files
If a Content Author uploads a file that contains references to images or links to other files, but only the main file was added to the review task, the images and linked files are considered missing and cannot be rendered in the visual editor. This issue can be solved by adding the image files and linked files to the review task along with the main file so that they are all uploaded to the Oxygen Content Fusion server.
For DITA files, you can specify a Context DITA Map when creating the review task and all the files referenced from the DITA map will be included in the review task and uploaded to the server.
Sign-up Email Confirmation Messages Not Being Received
When signing up for Oxygen Content Fusion, if you do not receive the confirmation emails, there is an option in the server configuration to disable these emails. The server administrator can go to the Content Fusion Adminstration Page and in the Mail tab, select the Disable e-mail address validation on sign-up option.
Information Presented by the Content Fusion Connector Add-on is Not Up to Date
- Select Connection status from the drop-down menu at the top-right corner of the Content Fusion Tasks Manager view.
- Click the Copy and close button.
- Go to and paste the copied information in the Problem description area.
- Add your contact details and any other information that might be helpful.
- Click Submit to send the report to the Oxygen technical support team.