Cannot Uninstall Oxygen XML Author in Windows
Problem
When I try to uninstall Oxygen XML Author in Windows, I get an error that says it cannot find the files.log file.
Cause
The install4j installer that is used by Oxygen XML Author creates the files.log file during the installation process. If you cannot uninstall the product, then most likely something went wrong with this file during the installation process.
Solution
To solve this, simply reinstall the software in the same directory as the current installation. This will automatically uninstall the old version or overwrite it with a clean install. You should then be able to uninstall this new installation.