Java Virtual Machine (JVM) Crash on macOS

Problem

Oxygen XML Author crashed the Java virtual machine or it could not start up on my macOS computer due to a JVM crash.

Cause

Usually it is an incompatibility between the JVM and a native library of the host system. More details are available in the crash log file generated by macOS and reported in the crash error message.

Solution

If this happens, it is best to send a copy of the logs via email to support@oxygenxml.com. Usually, the operating system will offer a prompt that allows you to see the logs. If not, you should be able to find the logs in the Console app (Applications > Utilities, under ~/Library/Logs/DiagnosticReports. They are usually named JavaApplicationStub*.crash/.hang.