Quick Start Guide
This short guide is meant to offer a general outline of the tasks that should be completed to get the most out of Oxygen Feedback Enterprise.
1. Create Your Account and Organization
The first thing you need to do is create an account. See Creating Your Account and Organization for information.
2. Install and Configure Oxygen Feedback Enterprise on Your Server
This will be done by the Feedback Platform Admin for your organization. See the Enterprise Server Installation and Configuration section for all the details about how to install the service on Linux, setting up a database, and various topics about specific configuration possibilities.
3. Add the Feedback Commenting Component to Your Website
See the Adding Oxygen Feedback to Your Website section to learn how to integrate the Oxygen Feedback commenting component in your WebHelp output or in any HTML-based web page.
4. Manage Oxygen Feedback Enterprise in the Administration Interface
See the Administration Interface section for information about how to moderate comments, manage users, view statistics, and configure various settings, notifications, and other components of the Oxygen Feedback comment system.
5. Integrate Oxygen Feedback Enterprise with Oxygen XML Editor/Author
To see a demonstration of how to install Oxygen Feedback in WebHelp output generated from Oxygen XML Editor, watch our installation video:
Other Common Tasks
Here is a list of references about how to perform some of the other most common tasks for new users:
- How to edit your organization's profile
- The organization Owner can edit and manage various facets of the organization from the Organization Profile page. For example, you can change the name, home URL, contact email, or logo, configure legal policies, or delete an organization.
- How to invite new members
- The organization Owner can choose who to invite to join the organization and they can specify and manage the user roles for all members of the organization from the Members page.
- How to moderate comments
- Users with the role of organization Owner, Admin, or Moderator can view, manage, and moderate comments added in the output from the Comments page. For example, you can filter, accept, reject, purge, or resolve comments.