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AI-Enhanced Search Summary

Oxygen Feedback Enterprise includes an option to display an AI-enhanced search summary in the WebHelp search results page (at the top of the page, before the usual search results) when a user enters a search query. The response is generated using the AI Assistant based upon information found in the current publication.

Furthermore, if the AI Assistant chatbot feature is enabled, an authenticated user can continue the discussion with the AI to refine the results by using the Continue in chat button that appears below the results on the right side.

Enabling the AI-Enhanced Search Summary

The AI-enhanced search summary functionality is not enabled by default. To enable it:
  1. In the administration interface of Oxygen Feedback Enterprise, go to the Version Settings page for the particular version where you want semantic search enabled.
  2. Scroll to the Content Indexing and Search section and click Edit to expand the section.
  3. Select the Enable content indexing and Enable AI-enhanced search summary options.
    Note: The AI Assistant functionality requires that you configure Oxygen Feedback Enterprise to connect to OpenAI™ on your behalf.
  4. Click Save.
Notice: The AI-enhanced Search Summary feature can generate costs. It is recommended to use support from OpenAI to configure a budget limit on the API key configured for the organization.