VideosPublishing Content to Zendesk Help Center

Duration: 02:26

This video offers a brief tutorial for how to publish content originating from Oxygen to the Zendesk Help Center.

00:00:06The purpose of this video is to show you how to publish content from

00:00:10Oxygen to the Zendesk Help center.

00:00:13So I have a sample page here in Zendesk ... and each of the tiles is what they call a category.

00:00:21I'll click on the Troubleshooting category. Notice that it's empty other than containing a section

00:00:27called "General". That's because I just created it ... an empty category with an empty section.

00:00:33I mention this because it is necessary to have the category and section already created here

00:00:38in Zendesk before trying to publish your content to that category and section.

00:00:44In Oxygen, I have a sample DITA Map with some topics I want to add to

00:00:49that "Troubleshooting" category in Zendesk. To achieve this I will click the "configure

00:00:54transformation scenario" button from the DITA Maps Manager's toolbar.

00:01:00And I need to create a new transformation, and it's a DITA-OT Transformation type,

00:01:08and there's a transformation called "Zendesk Help Center".

00:01:14Here I need to enter some information and credentials for connecting to Zendesk and

00:01:19notice that I specified "Troubleshooting" for the category and "General" for the section so that the

00:01:25content will be added to the appropriate place.

00:01:29I'll run the transformation.

00:01:32and after it processes, I'll go back to the Zendesk Help Center page.

00:01:37and if I click on the Troubleshooting category,

00:01:40you see that the topics have been published there.

00:01:45It's also a very simple process to update content that's published on Zendesk.

00:01:50Back in Oxygen, I'll make a change to one of the topics. I'll add a step number 6 to the procedure.

00:01:58and, I'll re-apply the transformation ... and back in Zendesk, I'll refresh that topic

00:02:07and you can see that the topic has been updated with the newly added step 6.

00:02:12As you can see, publishing content to Zendesk from Oxygen is a very simple process.

00:02:18This concludes the video, thank you for watching.

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