What's New in Oxygen Feedback Cloud 5.1

December 11, 2024

Related version: 5.0

Oxygen Feedback Cloud version 5.1continues to bolster the all-in-one solution designed to enhance community engagement and feedback collection while empowering documentation with an integrated, robust search engine for seamless usability. The focus of this release was to implement a variety of additions and enhancements to the AI features.

The AI Assistant chatbot now appears in a non-modal window, enhancing the browsing and interaction experience. The management team can view entire conversation threads that users have sent to the AI Assistant and they now have access to more information about AI usage in various places within the administration interface along with filtering options and convenient links that navigate to even more details. Users are now able to rate AI Assistant replies while moderators can view the ratings feedback.

The organization and site dashboard pages now contain additional components with information about AI Assistant usage along with convenient links that navigate to pages with more details. The usage statistics pages now also contain more information and metrics about AI usage.

This release also includes various security enhancements, important component updates, and bug fixes.

There are changes in:

AI Assistant

Organization/Site Dashboard

Usage Statistics

AI Assistant

AI Assistant Chatbot Displayed in Non-Modal Window

The AI Assistant Chatbot is now displayed in a non-modal window directly within the documentation pages, providing users with an enhanced browsing and interaction experience.

AI Assistant Threads Visible to Management Team

Administrators and moderators are now empowered with access to all user interactions with the AI Assistant. The management team can use the new AI Threads page to view the conversation threads that users have sent to the AI Assistant on each particular site. It offers valuable insights into how users engage with the AI, enabling a deeper understanding of usage patterns and fostering improvements in documentation and support. There's also some advanced filtering options to help moderators quickly locate particular threads (e.g. those marked by users as "not useful" or "irrelevant").

Rating Mechanism for AI Assistant Replies

Users are able to rate the usefulness of AI Assistant replies via a simple feedback system. Admins and moderators can then view this feedback to gauge the effectiveness of the AI Assistant, enabling them to make informed adjustments to the documentation and improve the overall user experience.

AI-Enhanced Search Summary Improvements

The AI-Enhanced Search Summary feature is now generated and displayed only when a user's search query is identified as a question, ensuring that the search summary is shown in the most appropriate situations.

Organization/Site Dashboard

Link to AI Threads Added in the Organization and Site Dashboards

The organization and site dashboard pages now contain a column in the Sites table that displays the number of AI Threads that were added by users on the particular site and the displayed number is a link that navigates to the AI Threads page where you can see the actual conversions between the users and the AI Assistant.

AI Widgets Added to Organization Dashboard

The organization dashboard now contains widgets (panes) with information about AI usage. The AI Assistant Threads widget displays the total number of threads that were initiated with the AI Assistant for the organization, the AI Assistant Users widget displays the number of user that initiated chats with the AI Assistant, and the AI Assistant Summaries widget displays the number of AI Assistant Search Summaries that were initiated.

Usage Statistics

New Search Summaries Metric

A new AI Assistant Search Summaries metric was added to statistics. It presents information about search summaries such as the total number, the number of search summaries with a successful result, the number of search summaries that continued in the chat, and the estimated number of tokens consumed.

AI Assistant Thread Statistics Contain Information About Reply Usefulness

The AI Assistant Threads tables have been updated to allow you to easily view and analyze metrics for threads that contain replies marked as useful, not useful, or inaccurate. This enhancement empowers organizations to better understand user engagement and the effectiveness of AI-generated responses.

Feedback Cloud Enterprise