Oxygen XML Editor VPAT

Introduction

Updated : 03/18/2021

Contact for more information:

Syncro Soft SRL is dedicated to developing software products that are usable for everyone including those with physical challenges and disabilities. Oxygen XML was designed to adhere to the U.S. Government Section 508 accessibility standards. The following document describes the accessibility features that address the Section 508 Standards. This VPAT (Voluntary Product Accessibility Template) is an informational tool developed by industry and government to help facilitate the understanding of compatibility issues under Section 508.

VPAT Accessibility Conformance Report

International Edition

VPAT^® October 2022

Notes

has been designed and enhanced to adhere to the U.S. Government Section 508 accessibility standards and the Web Content Accessibility Guidelines (WCAG).

Evaluation Methods Used:

The following applications were used for testing :

NVDA assistive technology
JAWS assistive technology

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0	Level A - Yes Level AA - Yes Level AAA - No
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe - V2.1.2 (2018-08)	No

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.x Report

Tables 1 and 2 also document conformance with:

Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in theWCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Text alternatives are provided for non-text content.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not play audio and video content to end users.
1.2.2 Captions (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not provide pre-recorded media that requires captions.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not provide pre-recorded media that requires alternate descriptions.
1.3.1 Info and Relationships (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text, with exceptions that include: Grid editing mode. Schema Design editing mode. The editing of profiling attributes using the Edit Profiling Attributes and Insert/Edit Topic Reference dialog boxes. The editing of a DITA map in the Author editing mode.
1.3.2 Meaningful Sequence (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The product presents content in a meaningful sequence. Authors should use Unicode right-to-left mark (RLM) or left-to-right mark (LRM) to mix text direction inline.
1.3.3 Sensory Characteristics (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The product provides textual identification for understanding and operating content.
1.4.1 Use of Color (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
1.4.2 Audio Control (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	There is no sound that plays automatically by default.
2.1.1 Keyboard (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	Most of the content is operable through a keyboard interface, with exceptions that include some toolbars in the application not being accessible via a keyboard.
2.1.2 No Keyboard Trap (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	The product does not usually have user interface elements that trap the keyboard focus. Exceptions include some trees located in side views and dialog boxes.
2.1.4 Character Key Shortcuts (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply	Not Applicable	The product does not include character key shortcuts.
2.2.1 Timing Adjustable (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not include time limits.
2.2.2 Pause, Stop, Hide (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Side views update their content automatically as a result of the user interaction with the open documents. They can be hidden or this functionality can be inhibited. The product does not include other elements that automatically move, blink, or scroll.
2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The product does not have content that flashes more than three times in any one second.
2.4.1 Bypass Blocks (Level A) Also applies to: Revised Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Not Applicable	The application does not contain blocks of repeated content.
2.4.2 Page Titled (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Each side view and dialog box in the application has a title.
2.4.3 Focus Order (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Focusable components receive focus in an order that preserves meaning and operability.
2.4.4 Link Purpose (In Context) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The purpose of each link can be determined from the link text alone or from the link text together with its programmatically-determined link context.
2.5.1 Pointer Gestures (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply	Not Applicable	The product does not have functionality that requires multi-point or path-based gestures.
2.5.2 Pointer Cancellation (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply	Partially Supports	Almost all pointer operations in the product are activated on Up events. Exceptions may include selection changes in side views.
2.5.3 Label in Name (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply	Supports	The names of the user interface components contain the text that is presented visually.
2.5.4 Motion Actuation (Level A 2.1 only) Also applies to: Revised Section 508 – Does not apply	Not Applicable	The product does not contain functionality that can be operated by device or user motion.
3.1.1 Language of Page (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Does Not Support	The product does not report the default language for each open document.
3.2.1 On Focus (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	No changes of context occur when any component receives focus.
3.2.2 On Input (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Changing the setting of any user interface component does not automatically cause a change of context.
3.3.1 Error Identification (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Product shows error messages when user input is invalid.
3.3.2 Labels or Instructions (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	Most input areas in the product provide labels and instructions. Exceptions include the content completion windows in the Text, Grid, Author, and schema Design modes.
4.1.1 Parsing (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	All labels presenting HTML content in the product have valid HTML content.
4.1.2 Name, Role, Value (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	Almost all visual components in the product have identifiable names and roles. Exceptions include the Grid and schema Design modes are not accessible.

Table 2: Success Criteria, Level AA

Criteria	Conformance Level	Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not contain live audio content.
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not provide prerecorded video content that requires audio description.
1.3.4 Orientation (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Supports	Content does not restrict its view and operation to a single display orientation.
1.3.5 Identify Input Purpose (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Not Applicable	The content does not contain input fields that collect information about the user.
1.4.3 Contrast (Minimum) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	The product has sufficient contrast between the foreground and background colors, with few exceptions, including: Change tracking content in the document for some of the author colors. Change tracking content in some review panel items, when the item is selected. Placeholders shown in empty elements. Comments marked as done.
1.4.4 Resize text (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	In most situations, text in the main editing area, side views, and dialog boxes can be resized to reasonable dimensions by increasing the font without loss of content or functionality and without using assistive technology. Sizes of certain text components cannot be increased.
1.4.5 Images of Text (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The few buttons with icons containing text characters also provide text alternatives.
1.4.10 Reflow (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Partially Supports	The majority of the user interface controls can be presented without loss of information or functionality, and without requiring scrolling in two dimensions. In the editor area, the text will re-flow depending on the editor mode (Text/Grid/Author/Design) and both horizontal and vertical scrolls may be needed.
1.4.11 Non-text Contrast (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Supports	User interface components and states have sufficient contrast against adjacent colors.
1.4.12 Text Spacing (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Supports	There is no loss of content or functionality occurs by setting line height (line spacing), spacing following paragraphs, letter spacing, and word spacing.
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Partially Supports	The tooltips for most user interface simple components (buttons) are not hoverable and persistent.
2.4.5 Multiple Ways (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Supports	There are multiple ways to navigate between the open documents.
2.4.6 Headings and Labels (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	Headings and labels describe the topic or purpose.
2.4.7 Focus Visible (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Partially Supports	The product has a visible indication of focus for various user interface controls (buttons, text fields, combo boxes, etc). Exceptions include: Combo boxes located in the DITA Maps Manager and SharePoint Browser view. Filtering buttons located in the Templates tab from the New/Edit scenario and the DITA Reusable Components view. Tab buttons located in the Insert/Edit Topic Reference dialog box.
3.1.2 Language of Parts (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Does Not Support	The language of parts is not specified.
3.2.3 Consistent Navigation (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Supports	The product has a consistent navigation mechanism.
3.2.4 Consistent Identification (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) – Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) – Does not apply to non-web docs	Supports	The product components are identified consistently.
3.3.3 Error Suggestion (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Supports	The product provides suggestions for the input error if there are any available.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Not Applicable	The product does not process legal commitments or financial transactions or modify user-controllable data.
4.1.3 Status Messages(Level AA 2.1 only) Also applies to: Revised Section 508 – Does not apply	Not Applicable	The product does not contain status messages as defined by this criterion.

Table 3: Success Criteria, Level AAA

Criteria	Conformance Level	Remarks and Explanations
1.2.6 Sign Language (Prerecorded) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.2.7 Extended Audio Description (Prerecorded) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.2.8 Media Alternative (Prerecorded) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.2.9 Audio-only (Live) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.3.6 Identify Purpose (Level AAA 2.1 only) Revised Section 508 – Does not apply	Not Evaluated
1.4.6 Contrast Enhanced (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.4.7 Low or No Background Audio (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.4.8 Visual Presentation (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
1.4.9 Images of Text (No Exception) Control (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.1.3 Keyboard (No Exception) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.2.3 No Timing (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.2.4 Interruptions (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.2.5 Re-authenticating (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.2.6 Timeouts (Level AAA 2.1 only) Revised Section 508 – Does not apply	Not Evaluated
2.3.2 Three Flashes (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.3.3 Animation from Interactions (Level AAA 2.1 only) Revised Section 508 – Does not apply	Not Evaluated
2.4.8 Location (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.4.9 Link Purpose (Link Only) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.4.10 Section Headings (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
2.5.5 Target Size (Level AAA 2.1 only) Revised Section 508 – Does not apply	Not Evaluated
2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only) Revised Section 508 – Does not apply	Not Evaluated
3.1.3 Unusual Words (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.1.4 Abbreviations (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.1.5 Reading Level (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.1.6 Pronunciation (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.2.5 Change on Request (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.3.5 Help (Level AAA) Revised Section 508 – Does not apply	Not Evaluated
3.3.6 Error Prevention (All) (Level AAA) Revised Section 508 – Does not apply	Not Evaluated

Revised Section 508 Report

N/A

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Partially Supports	Much of the product is operable without vision. As noted in 1.3.1 Info and Relationships, some structural and hierarchical information is not communicated to screen readers. Also, as noted in 2.1.1 Keyboard, some components are not accessible via keyboard.
302.2 With Limited Vision	Supports	The product is operable with limited vision.
302.3 Without Perception of Color	Supports	Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
302.4 Without Hearing	Supports	The product does not require hearing for use.
302.5 With Limited Hearing	Supports	The product does not require hearing for use.
302.6 Without Speech	Supports	The product does not require speech for use.
302.7 With Limited Manipulation	Partially Supports	Most content of the product is operable for users with limited manipulation who rely on keyboard access. As noted in 2.1.1 Keyboard, some components are not accessible via keyboard.
302.8 With Limited Reach and Strength	Supports	The product is functional with limited reach and limited strength. It supports operating system tools such as StickyKeys and FilterKeys.
302.9 With Limited Language, Cognitive, and Learning Abilities	Partially Supports	The product is operable by users with limited language, cognitive, and learning abilities. To accommodate users with limited cognition, the UI provides icons, text, or a combination of both, for controls. It provides the ability to change the interface language to 6 languages.

Chapter 4: Hardware

Notes: Not Applicable - is not a hardware product.

Chapter 5: Software

501 General

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA	See WCAG 2.x section	See information in WCAG section

502 Interoperability with Assistive Technology

Criteria	Conformance Level	Remarks and Explanations
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not platform software.
502.2.2 No Disruption of Accessibility Features	Supports	The product does not disrupt platform features that are defined in the platform documentation as accessibility features.

502.3 Accessibility Services

Criteria	Conformance Level	Remarks and Explanations
502.3.1 Object Information	Partially Supports	Most of the object information can be programmatically determined. As noted in 1.3.1 Info and Relationships, the content from the Grid and schema Design editing modes is not exposed programmatically.
502.3.2 Modification of Object Information	Partially Supports	States and properties that can be set by the user can be set programmatically. As noted in 1.3.1 Info and Relationships, there are few exceptions.
502.3.3 Row, Column, and Headers	Partially Supports	The insert table feature in the editing area of the product does not communicate information about the headers. Row and column information is presented in a way that can be used by assistive technology.
502.3.4 Values	Partially Supports	The current values of an object can be programmatically determined. As noted in 1.3.1 Info and Relationships, there are few exceptions. The content from the Grid and schema Design editing modes is not exposed programmatically.
502.3.5 Modification of Values	Partially Supports	Values that can be set by the user are capable of being set programmatically. As noted in 1.3.1 Info and Relationships, there are few exceptions. The content from the Grid and schema Design editing modes cannot be set programmatically.
502.3.6 Label Relationships	Partially Supports	Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. As noted in 1.3.1 Info and Relationships, there are few exceptions.
502.3.7 Hierarchical Relationships	Partially Supports	The hierarchical relationships are, in general, accessible programmatically, but as noted in 1.3.1 Info and Relationships, there are few exceptions.
502.3.8 Text	Partially Supports	The content of text objects, text attributes, and the boundary of text rendered to the screen is programmatically determinable. As noted in 1.3.1 Info and Relationships, there are few exceptions, including the text from the Grid and schema Design modes.
502.3.9 Modification of Text	Partially Supports	Text can be set programmatically, including through assistive technology. Text in the editor can be modified using the keyboard. As noted in 1.3.1 Info and Relationships, the text content from the Grid and schema Design editing modes cannot be accessed programmatically.
502.3.10 List of Actions	Supports	Actions that can be executed on an object can be determined programmatically from the context menu or content completion menu.
502.3.11 Actions on Objects	Supports	Actions on objects can performed by users, including those using assistive technologies.
502.3.12 Focus Cursor	Partially Supports	The focus location, selection state, and text insertion point information can be determined programmatically. As noted in 1.3.1 Info and Relationships, the content from the Grid and schema Design editing modes is not exposed programmatically.
502.3.13 Modification of Focus Cursor	Partially Supports	The focus location, selection state and text insertion can be controlled programmatically or through the keyboard. As noted in 1.3.1 Info and Relationships, the content from the Grid and schema Design editing modes cannot be accessed programmatically.
502.3.14 Event Notification	Supports	The changes in states and other properties are communicated through notifications that are communicated to assistive technology.
502.4 Platform Accessibility Features	Not Applicable	This product is not platform software.

503 Applications

Criteria	Conformance Level	Remarks and Explanations
503.2 User Preferences	Partially Supports	The product permits some of the user preferences from platform settings. Exceptions include Cursor thickness is not modified in Text, Author, and Grid editing modes. Some elements may not use the platform font size. The product provides custom preferences for changing the color, font type, and font size.
503.3 Alternative User Interfaces	Not Applicable	The application does not provide an alternative user interface that functions as assistive technology.

503.4 User Controls for Captions and Audio Description

Criteria	Conformance Level	Remarks and Explanations
503.4.1 Caption Controls	Not Applicable	The product does not provide controls for volume adjustment.
503.4.2 Audio Description Controls	Not Applicable	The product does not provide controls for program selection.

504 Authoring Tools

Criteria	Conformance Level	Remarks and Explanations
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)	See the WCAG 2.x section	See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Partially Supports	For the main XML vocabulary supported in the application (DITA), the accessibility information is preserved in the generated main formats (WebHelp, PDF).
504.2.2 PDF Export	Supports	The product is capable of publishing PDF files that conform to PDF/UA-1.
504.3 Prompts	Partially Supports	For DITA documents, there is an optional Schematron that performs accessibility checks on the content and prompts the authors whenever it detects errors.
504.4 Templates	Does Not Support	The product does provide several templates. However, these templates offer only minimal structure and do not mark content in ways that promote following the WCAG success criteria. The existing templates can be customized.

Chapter 6: Support Documentation and Services

601.1 Scope

602 Support Documentation

Criteria	Conformance Level	Remarks and Explanations
602.2 Accessibility and Compatibility Features	Partially Supports	The documentation of the product lists and explains the accessibility and compatibility features of the product.
602.3 Electronic Support Documentation	Partially Supports	The self-service documentation is generated with Oxygen XML WebHelp. You can find its VPAT statement here.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Documentation is not provided in non-electronic formats.

603 Support Services

Criteria	Conformance Level	Remarks and Explanations
603.2 Information on Accessibility and Compatibility Features	Supports	The support services cover the accessibility features.
603.3 Accommodation of Communication Needs	Supports	Support is provided over a variety of channels including email and phone.

Legal Disclaimer

This report describes ability to support the stated VPAT Standards/Guidelines, subject to Syncro Soft's interpretation of the same. This accessibility report is provided for informational purposes only, and the contents hereof are subject to change without notice. SYNCRO SOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. For more information regarding the accessibility status, please contact us at sales@oxygenxml.com.